BMW Emergency Service is valid on all new BMW cars purchased from a UK Authorised BMW Centre for three years from the original date of vehicle registration. There’s no mileage limitation. BMW Approved Used Cars are eligible for 12 months cover, from the day of purchase.

For vehicle recovery, roadside assistance and specialist help, call us on:

0800 777 111

We’re always here:
24 hours a day, every day.

Calls are free of charge from all consumer landlines and mobile phones.

BMW Financial Services.

Contact us with any questions regarding your BMW Finance Agreement, or to update your details.

Please visit either or for MINI to do the following:

  • Update personal details
  • Amend payment date
  • Book vehicle collection
  • Request a Settlement figure
  • Request partial early repayment
  • View agreement details
  • Download Direct Debit Mandate to update bank details

Or call us on:

0370 5050 150

Calls are charged at the local rate, plus your phone company’s access charge.

We're here:

8am – 7pmMon - Fri

Write to us at:

BMW Financial Services
Phoenix One
59 - 63 Farnham Road

Email us at:

Or, fill in a form to let us know how we can help:

Please note that we can only discuss details of an agreement with the agreement holder. To discuss a partner or family member's agreement, we will need the customer's authority. The customer will need to contact us on 0370 5050 150 and provide details of the third party's name and date of birth. We will ask for a password to be provided, which will then be used to identify them.

Customer Complaints Procedure.

If we’ve let you down, we’ll do everything we can to put it right.Find out more
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