BMW Emergency Service is valid on all new BMW cars purchased from a UK Authorised BMW Centre for three years from the original date of vehicle registration. There’s no mileage limitation. BMW Approved Used Cars are eligible for 12 months cover, from the day of purchase.

For vehicle recovery, roadside assistance and specialist help, call us on:

0800 777 111

We’re always here:
24 hours a day, every day.

Calls are free of charge from all consumer landlines and mobile phones.

BMW Financial Services.

Contact us with any questions regarding your BMW Finance Agreement, or to update your details.

Call us on:

0370 5050 150

Calls are charged at the local rate, plus your phone company’s access charge.

We're here:

8am – 7pmMon - Fri
9am - 5pmSat
10am - 4pmSun

Write to us at:

BMW Financial Services
Selectapost 56
S97 3GJ

Email us at:

We aim to respond within 48 hours.

Or, fill in a form to let us know how we can help:

Please note that we can only discuss details of an agreement with the agreement holder. To discuss a partner or family member's agreement, we will need the customer's authority. The customer will need to contact us on 0370 5050 150 and provide details of the third party's name and date of birth. We will ask for a password to be provided, which will then be used to identify them.

Customer Complaints Procedure.

If we’ve let you down, we’ll do everything we can to put it right.Find out more
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